Privacy Policy

Offermomentum respects your personal information and aims to handle data in a careful, transparent manner consistent with the New Zealand Privacy Act 2020. This Policy explains what we collect, how we use it, when we share it, and the choices available to you. It applies to interactions with us online and offline, including bookings, inquiries, and diagnostic sessions.

Information we collect

We may collect contact details (such as name, email address, and phone number), vehicle information (such as make, model, year, VIN where relevant, and registration), diagnostic data (such as fault codes, live parameter readings, freeze frames, and notes), and basic usage details for our website (such as pages visited and general analytics). When arranging mobile visits, we may record the service location to coordinate schedules and provide an efficient experience.

How we use information

We use information to arrange and deliver diagnostic services, communicate about bookings and results, prepare summaries for you or your chosen workshop, enhance our processes, and maintain records for administration, compliance, and safety. With consent or as permitted by law, we may send updates about availability, relevant tips, or changes to terms. You can opt out of non-essential messages at any time by following instructions in the message or contacting us.

Sharing and disclosure

We may share information with service providers who assist with scheduling, analytics, secure storage, and communications. Where you request or authorize it, we may share relevant diagnostic notes with a workshop or fleet manager to support repair planning. We may disclose information if required by applicable law, regulation, or legal process, or to protect our rights, users, or the public. We limit sharing to what is reasonably necessary for the stated purpose.

Retention and security

We retain information for as long as needed to provide services, meet legal obligations, resolve disputes, and maintain business records. We apply administrative, technical, and physical safeguards designed to reduce risks such as accidental loss, alteration, or unauthorized access. While safeguards help, *** method can be entirely risk free, so we encourage careful handling of shared documents and access details on your side as well.

Your choices and rights

You may request access to the personal information we hold about you and ask for corrections if it is inaccurate or incomplete. You may also withdraw consent to non-essential communications. To exercise a right or make a request, contact us using the details below. We may need to verify your identity before acting. If a request affects information linked to legal obligations or ongoing matters, we will explain how this influences our response.

Cookies and analytics

Our website may use cookies and similar technologies to improve performance, remember preferences, and understand aggregated usage. You can manage preferences using browser settings or the cookie banner presented on the site. Some functionality may be reduced if optional cookies are declined, but core features such as basic navigation and contact information will remain available.

International considerations

Our primary focus is New Zealand. If data is processed or stored using providers that operate in other countries, we aim to select partners with appropriate safeguards. Where required, we put in place mechanisms that help protect information when handled outside New Zealand.

Children

Our services are intended for vehicle owners, fleet managers, and related professionals. If we become aware that personal information about a child has been collected without appropriate involvement from a parent or guardian, we will take reasonable steps to address it.

Updates to this Policy

We may update this Policy from time to time to reflect changes in services, technology, or legal requirements. The effective date will be revised when updates are posted. Continued use of our site or services after changes indicates that you have reviewed the updated terms.

Contact

If you have questions about this Policy or wish to make a request, please reach us at Offermomentum@outlook.com or call +64213748590. Our address is 12 Kepa Road, Orakei, Auckland 1071. For related terms, see our Legal page.